Contact Us

This is the page to use if you want to reach the editorial team behind BTC Casinos — to correct something we've published, flag a crypto casino bonus term that has changed, ask how we rank sites, or tell us what happened when you tried to withdraw. Email [email protected]. We read everything, and we aim to reply within two business days.

One thing to be clear about up front: we are an independent comparison site, not a casino. We can't access your account, release a pending withdrawal, unlock a bonus, reset a password or process a payout. For any of that you need the operator's own support team. What we can do is check whether the offer we published still matches what the site advertises, and correct the page if it doesn't.

What to email us about — and what we can actually do

Your message	What happens next
A bonus or cashback offer on our site is out of date	We re-check the operator's promotions page and correct or remove the listing
Wagering requirements or time limits we published look wrong	We verify against the current terms and amend the page
A site restricted your state or closed your account	We can't reverse it, but we log it and note patterns in our reviews
A withdrawal has stalled	Contact the casino first; send us the outcome and we'll factor it into future review updates
Question about wallets, coins, fees or confirmations	We'll answer in general terms — we can't give financial, tax or legal advice
Business, media or partnership enquiries	Routed to the commercial side, which sits separately from editorial

Please include these details

1. The page on stormfc.net you're referring to.
2. The casino's name as it appears on that page.
3. The exact offer wording you saw, and where you saw it.
4. The date — bonus terms at crypto casino sites change often, and a claim from three months ago may no longer apply.
5. Your state, if the issue is about access or a restricted region.

Please don't send us screenshots of your account balance, wallet seed phrases, private keys, passwords or ID documents. We never need them, and nobody legitimate will ask you for a seed phrase.

How we make money, and why it doesn't buy a ranking

When you follow a link from our comparison tables to a casino and sign up, we may earn a commission. That's how the site is funded. It does not decide who appears, in what order, or what we say about them. Editorial ratings are our own assessment, not customer-review scores, and they are set before any commercial conversation. If you think a page reads like an advert rather than an assessment, that's exactly the kind of email we want. Our terms and conditions set out the arrangement in full, and our editorial background explains who writes these pages.

Contacting the casinos themselves

Most reader problems are operator problems, so it's worth knowing how support works at the sites we cover. Nearly all crypto casinos run live chat as the front line, usually around the clock, with email as the fallback for anything needing a paper trail. Use email when money is involved — you want a written record of what you were told and when.

Three of the top-ranked sites on BTC Casinos, and what reaching them tends to involve:

BetPanda — 10% weekly cashback, and the simplest support proposition

BetPanda sits at the top of our list because its headline promotion is the one readers are least likely to misread: 10% weekly cashback rather than a multi-stage deposit package. Cashback arithmetic is easier to check yourself, which also means fewer support tickets about why a bonus didn't credit. As with any promotion, the cashback carries its own qualifying period, minimum thresholds and any playthrough the operator attaches before the credited amount can be withdrawn — read the promotions terms on the site before you deposit, because those conditions are set by BetPanda and can change without notice to us.

Limitation: a recurring cashback percentage is worth less on paper than a large first-deposit match, so bonus-hunters chasing maximum headline value will find this underwhelming. Like every site here it is licensed offshore, not by any US regulator, and state availability is decided by the operator.

CoinPoker Casino — 150% welcome bonus up to $2,000, with a poker-room support desk attached

CoinPoker earns its place for readers who want a casino floor and a real poker room under one balance, which is unusual among crypto gambling sites. The support queue reflects that: questions tend to split between table-game issues and poker-specific ones like tournament registration. The 150% match up to $2,000 is a deposit-matched bonus, meaning you must fund the account first — it is not free money. Wagering or clearance requirements, a minimum qualifying deposit, an expiry window and game-weighting exclusions all apply, and the exact figures are published in CoinPoker's own bonus terms. Check them before claiming, because a bonus you can't clear locks up your balance.

Limitation: a bonus of that size takes real volume to work through, which suits high-frequency players and penalizes casual ones. Poker liquidity also varies by time of day.

Cryptorino — 100% match up to 1 BTC plus 10% weekly cashback

Cryptorino is on this page because it combines both bonus structures: a one-off match denominated in Bitcoin and an ongoing weekly cashback. That denomination is the detail readers email us about most. A cap expressed as 1 BTC moves in dollar terms with the market, so the ceiling you're quoted is not a fixed dollar amount. Playthrough requirements, a qualifying deposit minimum, a time limit on clearing, and maximum bet rules while a bonus is active all apply — Cryptorino publishes the specifics, and those govern, not our summary.

Limitation: a BTC-denominated bonus exposes you to price swings before you've even placed a bet. If you'd rather not carry that, stablecoin play is the safer footing. Cryptorino is also offshore-licensed, with the same grey-area caveats as the rest.

Deposits, withdrawals and the questions that reach our inbox

Using these sites costs nothing to join, but every on-chain movement carries a network fee, and that fee is paid to the blockchain, not the casino. Bitcoin and Ethereum fees rise when networks are busy; Litecoin, Dogecoin and stablecoins sent on cheaper networks generally cost less. Casinos often set their own minimum deposit and minimum withdrawal amounts too, plus daily, weekly or VIP-tiered withdrawal limits.

• Coins in general use: BTC, ETH, LTC, USDT, USDC and DOGE, with wider altcoin support at some sites.
• Stablecoins: USDT and USDC hold roughly dollar value, which is why many US players use them — your balance doesn't move while you sleep. That removes price volatility, not the risk of losing your stake.
• Confirmation times: deposits usually credit after a set number of block confirmations. Withdrawals may be near-instant once approved, or may pause for a manual review. Advertised speeds are operator claims, not results we have measured.
• Wallets: a self-custody wallet gives you control of your keys; an exchange wallet is simpler but the exchange holds them. Either works for depositing. Send a small test amount first, and always confirm you're using the right network for the coin.
• Fees: most sites don't charge their own deposit fee, but some apply withdrawal processing fees or charge for extra withdrawals within a period. Check the cashier page.

If you email us about a stuck payout, tell us the coin, the network and roughly how long it's been. Pending on-chain and pending internal approval are different problems.

The games behind the questions

Understanding what's on offer helps us answer you faster. Crypto casino games generally fall into a few groups: slots from providers such as Pragmatic Play and NetEnt; live dealer rooms running blackjack, roulette and baccarat with human croupiers, often supplied by Evolution; RNG table games; and the in-house originals category — crash, dice, plinko and similar, frequently built as provably fair games where you can verify each round's seed yourself. Provably fair verification applies to originals, not to third-party slots, which rely instead on RNG certification from independent testing labs. If you're querying a result, tell us which of those categories the game came from, because the fairness evidence differs in each case.

Sports betting and the other product lines

Several operators we cover run a sportsbook alongside the casino, sharing one wallet. The mechanics differ in ways that matter for support queries: sportsbook bonuses are typically free bets with their own rollover and odds minimums, casino bonuses use playthrough on wagers, and cashback schemes may count only one side of the business. Some sites also run poker, esports markets or lottery-style products. If your question involves a bonus, say which product it came from — a free bet and a deposit match are not interchangeable.

Who can play, and what applies in the US

You must be at least 18 to use these sites, and 21 where the operator or your state sets that as the minimum — check the site's own stated minimum before registering. Every casino listed here is an offshore operator, licensed in jurisdictions such as Curaçao or Anjouan, or in some cases Malta. None is licensed by a US regulator.

That places crypto casinos in a legal grey area for most US players. There is no federal legalization of online casino gaming. A handful of states — including New Jersey, Pennsylvania, Michigan, West Virginia, Connecticut, Delaware and Rhode Island — license online casinos, but those regulated operators don't run on crypto. State law varies, some states are explicitly restrictive, and operators self-restrict certain states at their own discretion. Check your own state's rules, and don't ask us to help you get around a geoblock, a KYC check or a sanctions screen — we won't, and we'll say so.

Identity verification also varies. Some sites allow low-friction or no-KYC play up to a threshold, then request documents at higher withdrawal volumes or when a review is triggered. Pseudonymous play is not the same as anonymity, and it is not a way to avoid reporting income. US players are generally liable for tax on gambling winnings and on crypto gains; that's general information, not advice — consult a qualified tax professional about your own position. The same goes for legal questions: speak to a qualified attorney.

Playing within limits

Gambling costs money and most sessions end down. Crypto adds a second layer of risk, because the value of your balance can fall even when you haven't placed a bet. Only stake what you can afford to lose, set deposit and loss limits where a site offers them, and never bet to recover a previous loss.

Offshore sites may not provide the same player protections, dispute channels or self-exclusion tools as state-regulated operators, and there is no US regulator to appeal to if something goes wrong. If gambling is causing you or someone close to you harm, the National Problem Gambling Helpline is available 24/7 at 1-800-GAMBLER. Our responsible gambling resources list further support and the practical tools worth switching on. Also worth enabling: two-factor authentication on your casino account and your wallet.

Reaching us

Email [email protected] with the details above and we'll get back to you, usually within two business days. Corrections get priority — if we've published something inaccurate about a bonus, a fee or a state restriction, we want to fix it quickly. Offer terms on this site were last checked on Sep 19, 2026 by Cyrus Quimby; operators can change them at any time, so the casino's own terms are always the final word.